Privacy Policy

Dia Oro Pty Ltd and its related companies (Dia Oro Jewellery Franchise Pty Ltd) have a firm commitment to respecting and safeguarding your privacy.

Dia Oro Jewellers Pty Ltd (Dia Oro) understands that privacy is important to its customers and is pleased to provide information to all its customers about its privacy policy. Please be assured that Dia Oro uses its best efforts to protect the privacy of visitors to this web site and the privacy of its customers who provide personal information to Dia Oro.

Types of Information We Collect and How It Is Used:
Dia Oro only gathers personal information, such as, first and last names, addresses, telephone numbers and email addresses, when voluntarily submitted by you. For example, personal information may be collected from you in order to get your feedback on our web site and our products and services. In other instances, personal information may be collected from you in order to respond to your inquiries.

Sharing of Personal Information:
Dia Oro may share personal information within the Dia Oro Family. The Dia Oro Family includes Dia Oro Franchising Pty Ltd, our franchisees, our subsidiaries and our related bodies corporate. Of course, any use of this information by the Dia Oro Family will comply with this privacy policy. Occasionally, with your permission, we will send marketing information to you, such as discount vouchers, information about new product offerings, etc. If you do not elect to receive such materials, we will not send them to you. Companies may be engaged by Dia Oro to perform a variety of functions, such as, providing technical services for our web site, etc. These companies may have access to personal information to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose. Dia Oro does not sell or pass on personal information to third parties. Dia Oro reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation of public safety.

Security of Personal Information:
We are committed to protecting your privacy and will take all reasonable steps to ensure the security of your personal information. The information we collect is protected from loss and misuse and from unauthorised access, modification and disclosure. Access is restricted to those involved in administration or the fulfillment of any request for which you have provided your personal information.

You are in control of any personal information you provide to us. If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us, you can let us know by contacting us at the email or postal address listed below.

Availability of Policy
This policy is available on this web site and can be down loaded for your convenience. It will be reviewed from time to time and any amendments will be included in the updated policy on this web site.
If you send us an e-mail
Should you send us an e-mail containing personal information we will ensure that the confidentiality of that information is maintained. The content of e-mails is sometimes monitored by our Internet Host for maintenance and fault detection purposes. We may also monitor emails for legal compliance purposes. E-mails are also sent to the relevant department or franchise within Dia Oro when they relate to product enquiries or complaints. Of course, they will all comply with this privacy policy.

Cookies are pieces of information that a web site transfers to an individual’s hard drive for record-keeping purposes. Cookies allow the web site to remember important information that will make your use of the site more convenient. Like most web sites, Dia Oro uses cookies for a variety of purposes in order to improve your on-line experience, for example, we track the total number of visitors to our site on an anonymous aggregate basis. We may also employ cookies so that we remember you when you return to the site and to help customize your Dia Oro web experience. We may associate personal information with a cookie file in those instances.
Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the ‘Help’ section of your browser to learn how to change your cookie preferences.

Franchisee Web Sites:
Many Dia Oro stores are owned and operated by Franchisees, who are independent business people. Some Franchisees also operate web sites. We encourage Franchisees to follow this privacy policy.

Changes to our Privacy Policy:
From time to time, it may be necessary for Dia Oro to change this privacy policy, so we suggest that you check here periodically. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected information.

How to Contact Us:
If you have any questions, problems or complaints about our Dia Oro Privacy Policy, or if you wish to access your personal information held by Dia Oro, please contact us at:
Dia Oro Pty Ltd Dia Oro Privacy Officer 79 May Road
Lalor. Vic. 3075
Ph:  03 9465 6111
Fax: 03 9464 3800
Email: [email protected]